Customer Scrutiny Panel
Would you like to get involved and influence our services? Read more about how our Scrutiny Panel helps us improve.
Get involved
By getting involved you can learn new skills and make a real difference in your community.
Getting involved is a chance to share your experiences and ideas, help us improve, and work together on what matters most.
Ways to get involved
Everyone’s welcome to get involved. You don’t need any special skills, and we’ve got flexible options if you’re short on time. Getting involved helps you build confidence and gives you the opportunity to learn new skills.
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Community Champions
Community Champions are the eyes and ears of the community, helping us to improve local services. Find out how you can become a Community Champion.
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Customer Complaints Learning Panel
Join the CCLP to make sure we're learning from complaints, listening to our customers and improving services for everyone.
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Customer Inclusion Group
Champion inclusion, share your voice and help shape our services.
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Building Safety Group
Identify the best ways for us to work with customers to keep buildings safe through effective communication and engagement.
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Friends of Scrutiny
A flexible online volunteering opportunity with no time commitment where you'll help shape our strategy and improve our services.
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Mystery shopping
Improve our services by making everyday enquiries to make sure we're giving great customer service and useful and correct information.
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Customer hubb
The hubb is your online community. Find out what's happening in your area, explore volunteering opportunities, give feedback on our services, and chat with other customers.
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Feedback surveys
We send out various surveys, some may be once you've received a service, others are to help us see how we're performing.
Other ways to get involved
Social media
We share useful updates, tips, and news on our social media channels. Stay up to date with the latest by following us on Facebook and Instagram.
Petitions
Petitions give groups of customers a simple way to raise issues that matter to them, gather support from others, and influence change in a local area. Find out more about petitions by visiting this webpage.
Tenants and residents’ associations
Tenants and residents’ associations are formal groups of neighbours who work together to improve their local community. Setting up an association can:
- Help to build a supportive community and solve local issues
- Get individuals involved to create a sense of achievement and pride
- Provide opportunities to meet socially
They can also be used to organise new clubs, activities, events or celebrations in your community.
Fill in the form below if you're thinking about setting up an association and we’ll be able to support you.
