Getting in touch this weekend (7 December)

We are anticipating our out of hours emergency service to be very busy this weekend.  

If you need to report a repair to us, including a problem with your gas heating system, we encourage you to use MyHome or get in touch through our email form.

If you need to call us about an immediate risk to you and your home, please call 01202 319119 and press 1 to speak to our emergency helpline. 

Thank you for your patience.

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Whether you rent or own your Stonewater home, find out how to report repairs and maintenance, pay your rent, understand service charges and more.

If you need some support - from managing your money to reporting anti-social behaviour - we’re on hand.

There are also lots of ways get involved with our work and shape our services. From surveys to our Scrutiny Panel, there are opportunities for everyone.

What are you looking for?

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    Manage your home

    Find information on paying your rent, repairs and maintenance, keeping pets, service charges, and much more.

    Manage your home
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    Get support

    We're on hand to help you. See information on anti-social behaviour, domestic abuse, making a complaint, reducing your energy bills and more.

    Get support
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    Get involved

    Your opinions matter. Find out how you can share your expertise and experiences to make real changes to our services.

    Get involved

Your e-newsletter

Here to Help is your quarterly customer newsletter, packed full of useful stories and info about your home and your community.

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Read our customer commitments

Our customer commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one.

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