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What are customer influence groups?

We understand that your time is precious, so we provide ways to influence our services no matter how much time you’ve got to spare.

Our customer influence groups are for customers with interests in specific topic. You can find some of our groups below.

Some meet regularly, and other groups are better suited to customers who’d like to help us review things on an ad hoc basis.

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What groups can I join?

Here are just some of the influence groups you can join.

Friends of Scrutiny

Our Friends of Scrutiny group is a sounding board and editorial panel. They share their views, give us feedback on policies and new customer communications and also feed into Scrutiny Panel reviews. This group helps with reading through the information we provide to make sure it is user friendly.

Disability groups

Our Disability groups are designed to put a spotlight on the views of our customers with mobility issues, hearing impairments, neurological impairments, neurodivergence or sight impairments and their families to give feedback on our services and ideas. The groups help with advising us on how we can best involve and consult on issues affecting customers with a disability or impairment.

Ageing Well Board

Our Ageing Well Board explores ways we can support customers aged 55+ to stay active, independent and happy in their own home for longer. It's a place for customers to share their lived experiences to help shape the way we do things and work on projects in partnership with colleagues. We’re aiming to co-create an ageing well strategy that will enhance the quality of life of people as they age, helping to connect communities and improve community wellbeing. 

Customer Complaint Panel 

Our customer complaints panel is currently paused whilst we review new guidance from the Housing Ombudsman Service. We recommend that customers who would like an independent review of their complaint proceed straight to the Housing Ombudsman.

Interested in joining a group?

We also have subject-based panels that run at different times throughout the year on topics that matter to customers such as service charges, grounds maintenance and financial support.

If you’d like to hear more about any of the groups you’ve seen on this page, or other ways to get involved, fill in the form below.

A member of the Customer Engagement team will be in touch within five working days.

How would you like to get involved?

Please select all that apply.