Accessibility

Stonewater.org accessibility statement 

Stonewater is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

This accessibility statement applies to https://www.stonewater.org/

Quick links:

• How accessible this website is
• Compliance status
• Non accessible content
• Preparation of this accessibility statement
• Integrated websites
• Feedback and contact information
• Enforcement procedure
• Assistive technology
• How does the ReachDeck Toolbar help?
• ReachDeck Toolbar support
• Downloading documents
• Can we help you further?

How accessible this website is

We know some parts of this website are not fully accessible. For example:

• Some images lack sufficient ALT text
• Some links do not have a unique, descriptive link text that identifies the destination or action

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard due to the non-compliances listed below.

Find out more about the WCAG 2.2 AA standard by visiting this webpage.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2026. When we publish new content, we’ll make sure our use of images meets accessibility standards.

Some links do not have a unique, descriptive link text that identifies the destination or action so people using screen reader don’t have enough context, making navigation inefficient. This fails WCAG 2.2 success criterion 2.4.4 (Link purpose – in context).

We plan to add unique, descriptive link text to all links by September 2026. When we publish new content, we’ll make sure all links use clear, descriptive text.

We’re also working on implementing a technical change which will help add context to links for screen readers.

Preparation of this accessibility statement

This statement was prepared on 1 July 2026.

The statement was last reviewed on 1 July 2026.

This website was last tested on 1 November 2025 against the WCAG 2.2 AA standard.

The test was carried out by Manifesto, a digital experience agency. The most viewed and representative pages of the website were tested using automated testing tools, assistive technologies and testing with real users.

Integrated websites

Integrated into our website is: 

• A third party jobs portal (https://careers.stonewater.org/ which is provided by Team Tailor).

• A customer involvement hubb (https://thehubb.stonewater.org, which is provided by Nvisage).  

• A dedicated customer site (https://myhome.stonewater.org, which is provided by Plentific).  

• A history of social housing portal (https://socialhousinghistory.stonewater.org/, which is provided by Cavendish, but hosted by Stonewater).

• Mount Green Housing association (https://www.mountgreen.org.uk/)

• Stonewater Homes (https://stonewaterhomes.co.uk/)

Where sites are managed separately to the main Stonewater.org website, a separate audit has identified actions for these, and they are continuing to implement them.

If you have any questions or would like an update on the progress of this work, please contact us.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

You can also contact us if you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Assistive technology

We’ve included the ReachDeck Toolbar on our website.

If you struggle with reading, have a visual impairment, or prefer to read in your own language then the ReachDeck Toolbar can help. You can use it by:

• Clicking on the orange headphone icon at the bottom left of the website.
• This will launch the ReachDeck Toolbar. You’ll see it docked at the top of your screen.
• Now click on the first ‘pointed finger’ icon on that toolbar and hover your mouse pointer over any text on our site to hear it read out loud.

How does the ReachDeck Toolbar help?

The ReachDeck Toolbar will help you to read and translate the content on our website. The Toolbar includes:

• Text-to-speech: click on or select any text to hear it read aloud.
• Translation: translate content into over 100 languages.
• Text magnification: enlarge text and hear it read out loud.
• MP3 generation: convert selected text into an MP3 audio file.
• Screen mask: reduce glare with a tinted mask.
• Web page simplifier: remove clutter from the screen. Display only the main text.
• Picture dictionary: displays pictures related to text selected on the page.

Do you need support?

For more information on the ReachDeck Toolbar, you can visit Texthelp’s dedicated support site.

If you are experiencing problems accessing the content on the website, please contact us.

Downloading documents

Where possible, we provide documents to download in PDF format. 

If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users.

If you need a document download in a different language or format, please let us know. We can also arrange for an interpreter so that you can speak to us in your own language.

Can we help you further?

Stonewater is constantly looking to improve accessibility to make our website easy for everyone to use. We want to hear from you if you are finding any content difficult to access. We welcome any feedback you may have about our website and its accessibility.

Please contact us if you need information in a different format. In your message, include:

• The web address (URL) of the content
• your email address and name
• the format you need - for example, plain text, braille, BSL, large print or audio CD.