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Performance

We monitor our performance across all areas of our business to ensure we are delivering quality homes and services.

Annual Report & Accounts

Each year, we publish our annual report, which reflects on our financial highlights.

Read our latest Annual Report & Accounts for the year ended 31 March 2025.

Read our latest Annual Report & Accounts
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Customer annual review

Find out how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.

Read our customer annual review

Performance indicator reports

We monitor our performance monthly. See our reports below.

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Tenant satisfaction measures (TSMs)

The Regulator of Social Housing has created a new way to assess how well social housing landlords, like us, are doing at providing good quality homes and services.

See the latest TSM results

Gender and ethnicity pay gap report

Please note: Under current requirements, gender is reported in a binary way that recognises only men and women. This means we are unable to report non-binary or other identities in this report.

Looking for previous reports?

Find reports and records from previous years on our archive page.

Visit the archive of previous reports
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