Making a complaint
Find out how to make a complaint and how we will deal with your complaint.
If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. But if something has gone wrong and we haven’t been able to put it right, you can make a formal complaint to us.
We're committed to learning from every complaint we receive and improving things so we don’t repeat mistakes. By doing this, our aim is to deliver great customer experience as often as possible.
Find out everything you need to know about making a complaint in our guide or watch our video below:
Read the Guide to making a complaint in your language:
Guida ai reclami
Przewodnik dotyczący składania skarg
Guia de Reclamações
Ghid de reclamații
Guía para presentar reclamaciones
Make a complaint
You can make a complaint in any of the following ways:
- By completing the form below
- By calling our Customer Service Centre on 01202 319 119
- By emailing us
- By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP
- By sending us a direct message on social media.