Customer Commitments

Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one.

A Stonewater colleague with two retirement living customers

We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most.

Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. You can find it here.

We also share our performance against these standards through quarterly reports (below) and through Facebook and the Customer hubb.

 

Our performance

2022/23

Q1

Download

Q2

Download

2021/22

Q1

Download

Q2

Download

Q3

Download

Q4

Download

2020/21

Q1

Download

Q2

Download

Q3

Download

Q4

Download

2019/20

Q4

Download