Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one.
We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most.
Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. You can find it here.
We also share our performance against these standards through quarterly reports (below) and through Facebook and the Customer hubb.