Customer Commitments

Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one.

A Stonewater colleague with two retirement living customers

We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most.

We will share our performance against these standards with our customers on our website and through Facebook and the Customer hubb.

Our performance