Customer Commitments

Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one.


We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most.

We will share our performance against these standards with our customers on our website and through Facebook and the Customer hubb.

Why not visit MyHome, where you can find answers to most customer enquiries and access our services, hassle free, 24/7.

If you need to contact us, try our new Twitter feed - @hellostonewater - where we aim to get back to you within two hours (during office hours).