Customer enquiries

If you're looking for a home, please first take a look at our Find a home pages, which have lots of information about the different types of properties we can offer and how to apply. If you need to contact us, please use one of the options below.

The best way to contact us is through your MyHome customer account, 24 hours a day. This includes reporting repairs, making payments and more.

When available, Live Chat lets you talk direct with one of our advisers. If you see the green icon at the bottom right of the page, you can get chatting.

Remember, MyHome is always the best place to report repairs and make payments. On the MyHome login page, Live Chat is available for help with registration or login.

Please read our privacy notice.

Other ways to contact us:

By phone

  • Phone Stonewater on 01202 319 119 during our usual opening hours.
  • Outside of our opening hours, you can report emergency repairs (for issues which are likely to have a significant impact to you or your property) on 01202 319 119

Email us

  • For general queries, including housing management, paying your rent etc, please use the email form below.
  • To report incidents of anti-social behaviour, please click here.

We aim to reply to email form enquiries within two working days.

Please note:

If you are a home owner and you require information about rent, service charges, or property management please call our dedicated line on 01454 204035.

If you'd like information regarding re-sales, buying further shares, lease extensions or buying a Stonewater Homes property, please call our sales line on 02380 658858.

This form will not work unless you enable cookies.

Fields ending with * are required.