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Choose the most suitable option from the below to connect with us.

Our team is equipped to help you with a wide range of enquiries, including repairs, rent-related issues, and tenancy management questions.

If you're looking for a new home, make sure to visit our find a home pages first. You can find out more about the types of homes we offer and how you can apply.


Report non-urgent repairs, urgent electrical heating and hot water issues, make payments, and more. Access MyHome online (on your laptop, PC, or smartphone) or download the MyHome app.

Live chat

Spot the green icon at the bottom left of your screen? When that icon appears, you can chat directly with us in real time.

Live Chat is available on our Contact Us page and on the MyHome login page, should you need help with registering or logging in.

By phone

You can call us on 01202 319119 during our regular opening hours.

Our busiest time tends to be from 9-11 am and 3-5 pm. You might find it more convenient to reach us during quieter times, like evenings from 6 pm onwards and Saturday mornings.

To make things even easier, we offer a call-back feature during busy periods, so no more waiting on hold. Our aim is to get back to you within 2 hours. To ensure this works smoothly, please keep your phone line open for our call back.

Outside of our opening hours, urgent repairs that could significantly impact you or your home can be reported to 01202 319119.

Email form

For general inquiries, housing management issues, rent payments, and more, you can also use the email form below.

We also have specific forms for:

We're committed to responding to email inquiries within two to five working days. Your enquiry matters to us.