Customer enquiries

If you're looking for a home, please first take a look at our Find a home pages, which have lots of information about the different types of properties we can offer and how to apply. If you need to contact us, please use one of the options below.

The best way to contact us is through your MyHome customer account, which you can access 24 hours a day. Here you can report repairs, make payments and more. You can access MyHome on the web (on your laptop or PC) or download the MyHome app to access on your phone or device.

When available, Live Chat lets you talk directly with one of our advisers. If you see the green icon at the bottom right of the page, you can get chatting.

Remember, MyHome is always the best place to report repairs and make payments. On the MyHome login page on the web, Live Chat is available for help with registration or login.

Please read our privacy notice.

Other ways to contact us:

By phone

  • Phone Stonewater on 01202 319 119 during our usual opening hours.
  • Outside of our opening hours, you can report emergency repairs (for issues which are likely to have a significant impact to you or your property) on 01202 319 119

Email us

  • For general queries, including housing management, paying your rent etc, please use the email form below.
  • To report incidents of anti-social behaviour, please click here.

We aim to reply to email form enquiries within two working days.

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