Repairs and maintenance

We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed.

The easiest way to report your repair is via MyHome. You can access MyHome on the web or via the MyHome app.

MyHome is available 24/7 and might save you a bit of time if the phone lines are busy.

You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your repair, DIY and more in our customer repairs guide.

We undertake some works throughout the year to keep where you live in good shape. Find out more about these on Estate services.

Although the government has lifted all Covid restrictions that affect the way we work in your homes, we’re still committed to keeping our customers and colleagues safe. 

If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. If you’re vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. 

If you’re not sure what to do, get in touch with us so we can help.

There are some things in your home which are your responsibility to look after and if they need repairing, you’ll need to get them fixed.

For a full list of what you are responsible for in your home, take a look at this section of our repairs guide.

We’ll make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water.

For more information, take a look at one of the topics below:

For more information, take a look at one of the topics below.