Getting in touch this weekend (7 December)

We are anticipating our out of hours emergency service to be very busy this weekend.  

If you need to report a repair to us, including a problem with your gas heating system, we encourage you to use MyHome or get in touch through our email form.

If you need to call us about an immediate risk to you and your home, please call 01202 319119 and press 1 to speak to our emergency helpline. 

Thank you for your patience.

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Your safety is our top priority. Find out how you can keep your home and family safe and see Stonewater's responsibilities for looking after your home.

Use the links below to get the information you need. 

If you have health and safety concerns which are not covered by the below information, please contact buildingsafety@stonewater.org 

Stonewater’s Director of Building Safety and Compliance is Sarah Stevenson.

What are you looking for?

    Close-up of fibre insulation

    Asbestos

    Find out more about asbestos containing materials (ACMs) and the register we hold.

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    Close-up on male hand turning on a plug

    Electrical safety

    It’s important that you look after your electrical appliances between our inspections.

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    Close-up of male hands testing a white fire alarm on a white ceiling

    Fire safety

    Find out how you can keep your family, friends and neighbours safe by preventing a fire in your home.

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    Close-up of a pool of water on concrete, with rain drops splashing into it

    Flood prevention

    Find out what to do if your home is flooded and the steps you can take to protect your family and belongings.

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    Close-up of gas ring on a hob

    Gas safety

    See how to report gas leaks and find a registered Gas Safe engineer.

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    Close-up of a man washing his hands in a white sink

    Water safety

    Learn how to prevent Legionella, a bacteria that can be found in water systems.

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Manage your home with MyHome

Report repairs, pay your rent, and much more with MyHome on the web or via the app. Available 24 hours a day, seven days a week.

Go to MyHome