Fire safety

Find out how you can keep your family, friends and neighbours safe by preventing a fire in your home. 

If a fire breaks out in your home, get out, stay out and call 999.

To make sure that we’re up to the highest standards when it comes to your safety, we’re working on achieving the British Standard for Fire Safety Management (also known as BS9997). 

To help us to reach this new standard, we’ve entered into a Primary Authority Partnership with Hampshire and the Isle of Wight Fire Service, who will help us to ensure that we have a consistent approach to fire safety across all the homes that we manage in England. 

Fire safety is everyone’s responsibility, and you can help us to keep your family, friends and neighbours safe by taking a few moments to familiarise yourself with the advice given in your customer handbook, your welcome pack and any other information we share with you. 

If you have any questions or concerns about the safety or your home, you can contact our customer services team or you can email our building safety team directly via and we’ll respond to you within 10 working days. 

Take a look at our fire safety pages to find out more

How you can prevent fires

Find out how you can help to prevent fires at home and keep your family, friends and neighbours safe. 

Fire escape planning

It’s important that you know and understand what to do if there is a fire in your home or your building. 

Fire risk assessments

All of Stonewater’s buildings with a shared communal area have an FRA in place. Learn what this means.