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It's really important that our customers understand the rights they have under their tenancy agreement and also the law.

We've put together a quick reference document for each type of agreement with us, so you know which rights you have. 

How do I know which one applies to me?

You can find your agreement type on your tenancy or lease agreement. 

These documents are for information only and do not change the terms of your agreement with us. If you find a discrepancy between this document and your agreement with us, please let us know. 

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I rent my home

If you’re renting your home, it’s important that you understand your tenancy agreement. This is a legal document that sets out your responsibilities and ours.

This guide to your tenancy agreement explains your obligations as a Stonewater customer, as well as our obligations to you as your landlord.

It also outlines obligations around repairs, paying rent, pets, anti-social behaviour and more.

For more information on renting your home, visit these pages:

Your rights

I own my home

If you’ve bought a Stonewater home, you’ll either be a leaseholder or a freeholder.

You’ll have an individual agreement with us (either a ‘lease document’ or ‘transfer document’) which is unique to your property. It’s important you know the type of agreement you have with us, so you understand the services we’ll provide and your rights and responsibilities.

Visit Stonewater Homes, our dedicated site for homeowners, to find out more about your agreement with us.

Here you’ll also find information on repairs and maintenance, home improvements, and major works.

Your rights as a leaseholder