Fire safety

Fire safety is everyone’s responsibility, and you can help us keep your family, friends, and neighbours safe by taking a few moments to familiarise yourself with the advice given in your customer handbook, welcome pack, and our fire safety guide.

If you have any questions or concerns about the safety of your home, you can contact our customer services team or email our building safety team directly at buildingsafety@stonewater.org and we’ll respond to you within 10 working days. 

Meeting safety standards

To make sure that we’re up to the highest standards when it comes to your safety, we’re working on achieving the British Standard for Fire Safety Management (also known as BS9997). 

To help us reach this standard, we’ve entered into a Primary Authority Partnership with Hampshire and the Isle of Wight Fire Service, who will help us to ensure that we have a consistent approach to fire safety across all the homes that we manage in England.