Getting in touch this weekend (7 December)

We are anticipating our out of hours emergency service to be very busy this weekend.  

If you need to report a repair to us, including a problem with your gas heating system, we encourage you to use MyHome or get in touch through our email form.

If you need to call us about an immediate risk to you and your home, please call 01202 319119 and press 1 to speak to our emergency helpline. 

Thank you for your patience.

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For customers

    General enquiries

    Email or call us for general customer enquiries. Don't forget, you can use MyHome online or on the app to report repairs (including heating and hot water).

    Get in touch

    Make a complaint

    Find out how to make a formal complaint. You can also see our guide to making a complaint.

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    Tell us your views

    Listening to your views helps us shape services and ensures we’re providing value for money.

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For journalists and businesses

    Media enquiries

    Our leadership team is available for interview now. Get in touch and view our media pack.

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    Business enquiries

    To talk to us about working together or another business matter, please use our email form.

    Get in touch

    Land and development enquiries

    We are always looking for new land and development opportunities. If you have one you’d like to speak to us about, please email us at construction@stonewater.org

For MPs

    MP enquiries

    For enquiries on behalf of your constituents, please email stakeholdercontact@stonewater.org and we’ll aim to respond to you within 2 working days.

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