Money matters

Find out how we can support you with your finances. For information on paying your rent, including our guide to rent and service charges, please click here.

Worried about money?

If, like thousands of others across the country, your income and expenditure have been affected recently making it harder to make ends meet, then we are standing by to help.

Whether you’ve been made redundant, have seen changes to your benefits, seen increases in your household bill, have had to cover some unexpected costs or would just like some more advice about what support you may be eligible for, we are here to offer advice and support with your finances.

We offer a range of support options from free, impartial, one-to-one sessions to talk to you about a range of financial topics, including managing debt, budgets and energy bills, to putting you in touch with our in-house experts and partner organisations for further support and advice.

We want you to know that whatever financial hardship you find yourself in, we will never judge you. If you are struggling, it’s important that you speak to us as soon as you can so we can do our best to help you.

You can find lots of information on the support available and how to access it by reading our help with money guide and further links below.

If you can’t find what you are looking for or would like to speak to someone about your individual circumstances then simply complete the form at the bottom of this page and we’ll get in touch at a time that is convenient for you.

Further help and advice


Support and guidance for customers claiming benefits and where to start.

Home contents insurance

Advice on choosing a policy and information about the My Home Contents Insurance Scheme.

The Rental Exchange initiative

We’ve teamed up with Big Issue Invest and Experian to help our customers get a better credit rating.

Running your home

Useful hints and tips to make managing your home a little easier.

Help with money guide

Financial Support December 22 image

Stonewater customers have access to grants, discounts, training, help to improve digital skills, and support for your emotional, physical and financial health. You can find a full list of ways we can support you in our help with money guide (updated February 2023).

Download the guide

Speak to us now

Simply enter your contact details in the form below and select the topics you’d like to speak to us about.

Our team are on hand to provide one-to-one advice on a range of financial topics, including managing debt, budgets and energy bills, and accessing support from Stonewater or our partner organisations.  

We will be in touch within 5 working days, via your preferred contact method.

Please select as many as you'd like.

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