Retirement living customers

We're working to ensure your homes are as safe as possible during the coronavirus pandemic.

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We understand that many of you will be feeling anxious and concerned during this uncertain time and we want to reassure you that we are here to support you.

The latest Government directive means that we will need to start to do things differently for our retirement living customers. This means you will see some changes to our usual service.

Please take a look at our FAQs below and our minimum service offer for more details. We are also currently only able to carry out temporary emergency safety repairs - for more information, click here.

We have a directory of local support available to help you at this time. This includes healthcare, help from your local council, community groups who can support you, assistance with food deliveries and shopping, and opportunities to improve your health and wellbeing (e.g. through telephone befriending).

If you would like to find out more about accessing local support, please raise this during your daily welfare call with a Stonewater staff member (this will usually be your Service Delivery Officer). Support options vary between different local authorities, so they will be able to direct you to the help available in your area.