During the lockdown period, we’ve been working hard to make sure you can report a repair quickly and easily.
The best way to do this is online via our customer self-service portal, MyHome. If you haven’t already done so, setting up an account is quick and easy. You can also view your account details, make payments and update your profile on MyHome – wherever and whenever suits you best.
As we’re sure you’ll understand, we currently working through a backlog of repairs that were reported to us during lockdown, so it will take longer than usual for us to carry out the work. Some work will also be more difficult to complete due to social distancing requirements and difficulties in obtaining certain materials due to the closure of manufacturers during the lockdown.
However, we will do our best to make you aware of this when you report your repair and would be grateful if you could bear with us during this busy period. We will of course keep you up to date on the status of your repair.
From 1 September 2020, normal service will resume with all routine work being raised on a normal by appointment priority, so that the appointment is convenient for you.
Emergency repairs will continue to be on a 24 hour response time but with an escalated response for those repairs that are an immediate threat to the health, safety and wellbeing of customers.
To make sure that we are maintaining the safety of our residents, we have worked closely with all our contractors and put in place safe methods of working that comply with the Government's guidance on Working safely during coronavirus (Covid-19). Further details can be found here.