Stonewater is continuing to deliver repairs and maintenance services, with our contractors practising social distancing and wearing appropriate PPE when inside your home. We ensure our contract partners have up to date risk assessments in place, which reflect current government guidance. We understand this is a worrying time and you have our assurance that all appropriate precautions are taken to protect the safety and well-being of our customers, colleagues and partners.
The best way to report a repair is online via our customer self-service portal, MyHome. If you haven’t already done so, setting up an account is quick and easy. You can also view your account details, make payments and update your profile on MyHome – wherever and whenever suits you best.
Please be aware that repairs are taking longer than usual as we continue to recover from the effects of national lockdown.
If you have already reported a non-emergency repair within the last 60 days and you are awaiting confirmation of a date and/or time there is no need to contact us. Unfortunately our team will not have any additional information but please rest assured we are working through all of our outstanding repairs and you will be contacted as soon as possible with an update.
We’re really sorry you’re having to experience a dip in our usual service and thank you for bearing with us.
If your home is within a local lockdown area we are only carrying out emergency repairs at this time.
To make sure that we are maintaining the safety of our residents, we have worked closely with all our contractors and put in place safe methods of working that comply with the Government's guidance on Working safely during coronavirus (Covid-19). Further details can be found here.