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Manage your home with our information for tenants.

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  • Man with phone to his ear in one hand, looking at the credit card he is holding in the other hand

    Paying your rent

    We want to make it easy for you to pay your rent in whichever way suits you best. If you're struggling, we are here to help.

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  • Close-up of plumber's hands in gloves using wrench on under-sink pipe

    Repairs and maintenance

    Find out more about our repairs service, including how to report one, your responsibilities, and what to expect from us.

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    Estate services

    In some areas we employ contractors to help keep our communities clean and tidy. Find out more about our estate services.

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    Manage your home with MyHome

    MyHome is your place to manage your home, 24 hours a day, seven days a week. Register now.

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    My agreement with Stonewater

    See your rights and responsibilities as a Stonewater customer as well as our responsibilities to you as your landlord.

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  • Two curly-haired dogs, one white and one brown, on black leather sofa

    Keeping a pet

    See advice on keeping a pet in your Stonewater home, including what you need permission for and how to be a considerate pet owner.

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  • Close up of person in workwear using a strimmer to cut the grass

    Service charges

    Our guide to service charges will give you a general idea of service charges for your home.

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    What do I need permission for?

    Under the terms of your tenancy agreement, sometimes you'll need to seek permission from us.

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  • Man and woman swinging young daughter in the air, walking through sunny development

    Buying the home you rent

    Find out more about the Right to Buy, Right to Acquire, and Right to Shared Ownership schemes.

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  • Man and woman unpacking with 5 large cardboard boxes in front of them

    Moving, swapping or leaving your home

    Learn what to do if you’ve found somewhere else to live, or if your home is no longer suitable.

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  • Two residents gardening, looking over a small vegetable patch with green netting over it

    Looking after your neighbourhood

    Read our advice on improving the appearance of your neighbourhood. This covers rubbish and bins, pests, trees and more.

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  • A hedgehog coming out of a wooden hut, onto a pile of orange leaves

    Living more sustainably

    Discover simple changes you can make in your day-to-day life to minimise your impact on the environment and save money.

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  • Man in a wheelchair outside of his home, with potted plants in his garden

    Reasonable adjustments

    If you or someone in your household has a disability or long-term illness, you are entitled to reasonable adjustments under the Equality Act 2010.

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Manage your home with MyHome

Report repairs, pay your rent, and much more with MyHome on the web or via the app. Available 24 hours a day, seven days a week.

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Understanding your rent

Learn more about our rent review and where to go if you need support.

Protecting your home

Learn how to protect your home with tips on frost damage prevention, burst pipes, pests, and more.

Find a home to rent

There are several different ways to find and apply for a home to rent.