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If a fire breaks out in your home, get out, stay out and call 999.

To make sure that we’re up to the highest standards when it comes to your safety, we’re working on achieving the British Standard for Fire Safety Management (also known as BS9997). 

To help us to reach this new standard, we’ve entered into a Primary Authority Partnership with Hampshire and the Isle of Wight Fire Service, who will help us to ensure that we have a consistent approach to fire safety across all the homes that we manage in England. 

Fire safety is everyone’s responsibility, and you can help us to keep your family, friends and neighbours safe by taking a few moments to familiarise yourself with the advice given in your customer handbook, your welcome pack and any other information we share with you. 

If you have any questions or concerns about the safety or your home, you can contact our customer services team or email our building safety team directly via and we’ll respond to you within 10 working days. 

Our fire safety guide

Read our fire safety guide to learn how you can help to prevent fires and keep your family, friends and neighbours safe.

For more information, visit our dedicated pages below.

Close-up of male hands testing a white fire alarm on a white ceiling

More information