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Annual Report & Accounts

Each year, we publish our annual report, which reflects on our financial highlights.

Read our latest Annual Report & Accounts for the year ended 31 March 2023.

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Customer annual review

Find out about our performance and how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.

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Performance indicator reports

We monitor our performance monthly.

Gender and Ethnicity pay gap report

Please note: Under current requirements, gender is reported in a binary way that recognises only men and women. This means we are unable to report non-binary or other identities in this report.

Looking for previous reports?

Find reports and records from previous years on our archive page.

Visit the archive