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If we are not able to provide you with an answer to your enquiry within this time, we will be in touch to let you know why and to give you an estimate of how long it will take.

In the meantime, you might find the information you're looking for on one of our pages:

• Paying rent - understand our rent review and see FAQs
• Service charges - learn what the different charges cover and how they work.
• Money matters - access support including grants, training and discounts
• Repairs - learn about different types of repairs and our responsibilities as your landlord.
• Get support - see pages on health and safety, anti-social behaviour, complaints and more.