Understanding your rent
We want to make it easy for you to pay your rent in whichever way suits you best. If you're struggling, we are here to help.
I own all or part of my home
Manage your home with our information for Shared Owners, leaseholders and freeholders.
What are you looking for?
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Repairs and maintenance
See who is responsible for certain repairs and maintenance in your home, including major works and defects.
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My agreement with Stonewater
See your rights and responsibilities as a Stonewater customer as well as our responsibilities to you as your landlord.
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Increasing shares in your home
Want to buy further shares in your home? Find out more about staircasing to increase your ownership.
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What do I need permission for?
Under the terms of your agreement with us, sometimes you'll need to seek permission from us.
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Remortgaging, transfer of ownership and lease extensions
Find out more about transactions that impact the legal ownership of your home, like remortgaging and extending your lease.
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Selling your home
Your agreement with us will determine how involved we need to be in the process of selling your home.
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Manage your home with MyHome
MyHome is your place to manage your home, 24 hours a day, seven days a week. Register now.
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Looking after your neighbourhood
Read our advice on improving the appearance of your neighbourhood. This covers rubbish and bins, pests, trees and more.
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Living more sustainably
Discover simple changes you can make in your day-to-day life to minimise your impact on the environment and save money.
Manage your home with MyHome
Report repairs, make payments, and much more with MyHome on the web or via the app. Available 24 hours a day, seven days a week.
Go to MyHome
Home ownership handbooks
The handbooks below provide you with lots of useful information to help you manage your home, as well as pointing you in the right direction if you need support.
- Leasehold handbook Download Leasehold Handbook, pdf, 639.63 KB
- Shared ownership handbook Download Shared Ownership Handbook, pdf, 678.35 KB
- Shared ownership lease 21-26 handbook Download Shared Ownership Lease Handbook, pdf, 667.96 KB
- Retirement living leasehold handbook Download RL Leasehold Handbook, pdf, 575.33 KB
- Freehold handbook Download Freehold Handbook, pdf, 548.53 KB
