Neighbourhoods and communities

By letting us know what matters to you in your local area, we can work together to resolve issues and create a neighbourhood where you’re proud to live.  

You’ll find more information including essential FAQs, more about how to get rid of rubbish, and links to charities offering help and support on MyHome.  

We know that you want to feel proud of where you live. By letting us know what matters to you in your local area, we can work together to resolve issues and create a neighbourhood you're proud to call home.  

Here’s some advice, support and information on how to improve the appearance of your neighbourhood.  

You can also meet some of the colleagues who work in our specialist team here.

What's on MyHome?

You’ll find more information, including essential FAQs, more about how to get rid of rubbish and links to charities offering help and gardening tips, on the Neighbourhoods page in MyHome.  

Rubbish and bins

We know that getting rid of unwanted items can be difficult. When rubbish is dumped in our neighbourhoods, it is unsightly and a health risk.  

Information on your bin collection day/s and recycling information can be found through your local authority website. 

If you are looking to get rid of white goods (e.g. fridge, freezer etc) or metal, a local scrap metal dealer might be able to help. They will usually take the items away free of charge. Check here to find out if a scrap metal dealer is licensed to dispose of your metal waste safely and responsibly. 

 

Pests

Waste or rubbish can attract pests, such as rats and mice. This can quickly become a very big problem. 

Here are some quick tips to help prevent pests where you live: 

  • Make sure there are no full bin bags outside the bin, on the pavement or on the floor of the bin store 
  • Try not to let bins overflow 
  • Make sure the right kinds of waste are in the right bins 
  • Don’t leave rubbish in front, back and communal gardens 

If you notice pests in the communal areas where you live - e.g. bin stores or hallways - please get in touch with us.

If the pests are in your personal garden or property, it’s most likely you will need to arrange to get them removed yourself using a licensed pest control company or your local council’s team.  If you are worried that pests are getting into your home because there is a repair or structural issue, please let us know as soon as possible so we can investigate and support you.

Looking after your garden

If you have a lot of garden waste or unwanted items to get rid of, check your local authority guidelines to see what can and can't be collected. 

You can find more information on looking after your garden and help available on the Neighbourhoods FAQ pages in MyHome. 

If you have any top tips, why not share them on our Customer hubb? Just login or sign-up and join in the conversation. 

Trees

Stonewater is responsible for the maintenance of trees in communal areas on schemes. Trees in customers' individual gardens are their responsibility to maintain. 

We have a routine maintenance programme for our trees, however if you notice a tree that is diseased, dying, dangerous or causing a nuisance, please let us know about it. 

If you are planning to have work carried out on trees which are your responsibility, ensure that the contractor is suitably trained, licensed and insured. 

Do get in touch if you are concerned about getting work done on trees as we may be able to support you. 

Parking permits and issues

Here is some advice on how to deal with the most common parking issues.

Parking permits

For new permits, please contact us with the date your permit needs to be effective from along with the make, model colour and registration number of your vehicle.  

For replacement permits, please contact us with your permit number along with the make, model colour and registration number of your vehicle. We may direct you to the parking company you need to contact.  This process can take up to two weeks.  

Parking space lines

If the lines marking your parking space are faded or worn away, please email us with photo evidence (if possible) and whether this is causing an issue with parking.    

Abandoned, nuisance or inconsiderate parking

If you know who owns the car and you feel able to talk to them direct, that will be the easiest way to resolve the issue. If not, and the car is parked on a public road, unfortunately Stonewater can’t do anything but the police or your local council highways team may be able to help. 

If the vehicle is dangerous, on Stonewater property and you do not know the owner, please find out if the vehicle is taxed and roadworthy before contacting us. When contacting us, if possible, please include the registration number, make, model and location of vehicle.