Improvements to our website

We've made changes and improvements to our website landing page which aim to provide you with an easier and quicker route to the information you need.

We've created a leaflet to illustrate all the main improvements.

These improvements have been made following research into the way you’ve been using our website* and from your direct feedback.

The changes include:

  1. Quick links to the three most popular webpages; Pay your rent, Report a repair & Get support (contact us)

  2. A clearer link to MyHome (located top right on every page) where you can register to view; your statement, service charge details and amend your contact details to name but a few.

  3. A new alert display - only displayed if we need to tell you about anything that could affect our service to you (ie; telephone or system glitches). We’ll display alert messages in an automatic pop up pane as soon as you land on our website - to ensure you never miss anything important. Once read, simply close the pop up pane to navigate to the information you need in the normal way.

  4. Easy access to our social media pages: A new ‘Get connected’ section displays our latest posts on Facebook and Twitter so even if you don’t have an account, you can still see what’s being discussed. This section also provides a link to our resident forum, the Customer hubb where you can connect with us and other residents about localised, community related topics and take part in consultations to help shape the services we deliver.

  5. Simplified navigation: As information for homeowners has moved to, we've taken the opportunitity to group existing page links under 3 dropdown menus; Find a home, For Residents and Get Involved.

    Click on:

    Find a home for information on: homes to rent, homes to buy (Stonewater Homes), retirement living properties, supported housing, moving or swapping homes and building homes (with a ‘Current developments’ subpage).

    For Residents for information on: paying your rent, your rent account, repairs and maintenance, money advice, anti social behaviour, Estate services arrangements and Housing services.

    Get Involved for information on: the Customer hubb, compliments, comments and complaints, the Scrutiny panel, resident feedback surveys, resident competitions and improving your computer skills.

  6. Improved mobile compatibility: As almost half of our digital audience use a mobile to access our website* we’ve introduced similar improvements to the mobile site too.

  7. A diversity toolbar which can be hidden if required enabling customers to change the displayed language, font size and contrast. This toolbar also includes ‘browsealoud’ functionality to support the 12 million people in the UK that are known to struggle with digital content**.To access the browsealoud menu and its additional functionality click on this logo on the toolbar:

Key to the browsealoud icons and what they do:
starts reading the page out loud - this feature is on by default
starts reading selected text or reads from the top of the page
provides written and spoken translations in multiple languages
converts selected text into an MP3
blocks distractions on screen with a tinted mask
enlarges text and reads it out loud
removes clutter from the screen, displaying only the main text
where you can find customise options to suit your individual needs or preferences
shows a simple help page that explains what the browsealoud toolbar does
Please note: Not all features are available at all times within browsealoud

Here’s a video about browsealoud and how to use it.

* We use Google Analytics cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. You can read the full details of our Privacy and Cookies terms on our website

** Source: Basic Digital Skills UK Report 2015 prepared by Ipsos MORI for Go ON UK, in association with Lloyds Banking Group