Learn about our service charges, including what the different charges cover and how they work.
Paying your rent is very important.
We want to make it easy for you to pay your rent in whichever way suits you best and so we’ve put together information on how to do that here. If you’re struggling, we are always here to help.
Read more about the rent review below, or jump to:
Rent review 2024: How much will my rent be?
Every year, we review your rent to ensure that we can collect enough income to deliver your services. But we know, now more than ever, that any increase in your outgoings is unwelcome and can feel worrying.
We’ve put together a guide to help you understand our rent review, and where to go if you need support. Our guide also includes FAQs to help you understand how the rent review works and what it means for you.
The quickest and easiest way to pay is by logging into MyHome and setting up a secure online payment, wherever and whenever it's most convenient for you. You can also set up a Direct Debit which automatically takes care of your rent payments for you. Register for MyHome today.
You can also pay via the MyHome app, which you can download for free from the Google Play or App Store.
You can also set up a direct debit by calling us on 01202 319 119.
Other ways to pay
- Pay online quickly and safely with Allpay
- By using the Allpay app – available on Apple, Windows or Android devices
- By text (Allpay) – register your details here
- By phone (Allpay) on 0330 041 6497 – this is an automated 24-hour service
- By setting up a Direct Debit with us. You'll just need your account number and sort code
- By payment card at a Post Office or PayPoint outlet
- Via a Credit Union
If you’re using Allpay, just have your payment reference number to hand. If you don’t know what that is, contact us and we can tell you.
Depending on your tenancy agreement your rent will be due either:
- Weekly (to be paid one week in advance at all times)*
- Monthly (to be paid one month in advance at all times)
*You may choose to pay weekly, every two weeks or even monthly if you have a weekly rent agreement.
If, like thousands of others across the country, your income has been affected recently, then we are here to help. If you are struggling, it’s important that you speak to us as soon as you can so we can do our best to help you.
Whether you’ve been made redundant, have seen changes to your benefits, have had to cover some unexpected costs, or would just like some more advice about what support you may be eligible for, speak to us now to prevent your rent debt from becoming unmanageable.
Simply complete the form on our money matters page and we’ll get in touch at a time that is convenient for you.
We may also be able to arrange a flexible payment plan with you. You can find out more about how this works in our flexible payment guide.
We want you to know that whatever financial hardship you find yourself in, we will never judge you. We will listen to you and can refer you to specialist organisations for advice and help with your benefits, debts or access to grants. You can also find further help and advice on this page, including our help with money guide.
We focus on getting in touch as soon as possible when customers fall into rent debt so we can offer the best support.
We’re introducing a new way to contact customers about their rent accounts. If you get an automated call or text from 01202 139291 (or the existing number 01202 618894), please be assured that it is safe and is from Stonewater.
These numbers are a non-reply messaging service that we’re using to contact customers who may need support with their payments or Universal Credit Verification.
If you get a call or text from either 01202 13929 or 01202 618894, do take the call and when asked, press 1, which is a Freephone number so you won’t be charged.
A call or text from 01202 139291 means you’ll be put straight through to an income officer who will be able to talk to you confidentially about your Stonewater rent account and offer support.