Your opinion counts

...so make sure it's heard!

Image of words saying Upland Rant and Rave

We're committed to providing the best quality services we can by listening to the views of our customers to help us to shape the services we offer and ensure we are providing value for money.

Since 1 April 2020, we’ve been working with a company called Rant & Rave to find out how we’re doing through regular SMS, email and telephone surveys.

We will simply ask you rate our service on a scale of 1 (very dissatisfied) to 5 (very satisfied) and why you gave that score. That’s it! No long survey, no list of 20 questions.

We are listening and will make changes where we can to improve our service. If you raise a concern through your feedback, we’ll get in touch when things get back to normal to see how we can resolve it for you.

Your feedback, whether good or bad, tells us what we need to do to make things better. Any positive feedback we get, we’ll let the person or team involved know. So if we’ve done something right, be sure to pass on the praise!