Your feedback is important

We’re committed to providing the best quality services we can through continual improvement based on resident feedback.

If you have a compliment, comment or complaint please contact us to let us know a soon as possible. If it’s regarding a complaint we’ll work with you to sort out any concerns you may have and, although we can’t always meet expectations, we’ll do our best to find a solution.

We will use all the feedback we receive to shape the services we offer and provide value for money.

We also work with an independent research company called Voluntas to undertake regular telephone surveys and some text and email surveys with our customers, to find out how well we are doing. To find out more about these surveys see our feedback webpage

Our leaflet (last updated 19/10/18) provides detail about the compliments, comments and complaints process.

To send us your feedback:

  • Call 01202 319119– the quickest way to send us feedback.

  • Or, if you are unable to call us, you can complete our email Feedback form.

Note:To send us feedback regarding anti-social behaviour please go to our ASB page.