MyHome essential maintenance

MyHome will be temporarily unavailable from 11pm today (Wednesday 2 July) until 4am tomorrow (Thursday 3 July) while we carry out essential maintenance.

We’re sorry for any inconvenience this may cause.

To report an urgent repair, please call us on 01202 319119.

To make a payment, visit our paying rent page to see the different ways you can pay.

For everything else, please email customers@stonewater.org and we'll get back to you as soon as we can.

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Subletting and lodgers

You might be wondering whether you can sublet your home or invite a lodger to live with you. Read on to learn more.

This information applies to customers who rent, leaseholders, and Shared Owners. 

If you have a question that isn’t covered on this page, please get in touch.

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Can I sublet my entire home?

If you rent your home - No, subletting your entire property is not allowed under your tenancy agreement.

If you own all/part of your home - Please contact us explaining the reason why you'd like to sublet. We will need to check your lease to see whether this can be allowed. Please note there is an admin charge should this be approved.

Can I have lodger?

Yes – you can have a lodger live with you, as long as you do not over-crowd your home.

If you are thinking about taking in a lodger, there's a few things to think about first.

  • If you rent your home, you'll need to contact us to get permission. You’ll need to provide us with the lodger’s full name, date of birth, gender and relationship to you (if any). 

  • Check whether it’ll affect your benefits or Universal Credit. If you are claiming housing benefit or Universal Credit, you must inform the housing benefit department at your local council.

  • Speak to your contents insurance provider to check everything’s still covered under your policy if you bring in a lodger.

Got a question about permissions?

If you can’t find the answer to your question, get in touch. We’re here to help.

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