Paying your rent

*** If you have been affected by the recent news about the Honda factory closure in Swindon and you wish to discuss any specific concerns with our income team you can contact us on 01202 319119.***

Paying your rent is the most important payment you need to make.

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There are several ways to easily pay your rent:

  • By Direct Debit from your Bank - paying by Direct Debit is by far the simplest way to pay your rent.
    To set up a Direct Debit call us on 01202 319119 with your bank details (sort code and account number).

  • Online (via Allpay) – paying online is quick, convenient and secure. You will need your payment reference number. Call us on 01202 319119 if you are not sure what your reference number is.

  • By the Allpay app – if you own an Apple, Windows or Android smartphone you can now download the Allpay app. It’s free and allows you to pay at anytime and anywhere.
  • By text – register your details by going to You will need your payment reference number.

  • By phone (Allpay) on 0330 041 6497 – this is an automated 24 hour service. You will need your payment reference number.

  • By payment card at a Post Office or Paypoint outlet

  • Via a Credit Union

If you have any problems paying your rent please call us on 01202 319119.


Depending on your tenancy agreement your rent will be due either:

  • Weekly (to be paid one week in advance at all times)*
  • Monthly (to be paid one month in advance at all times)

*You may choose to pay weekly, every two weeks or even monthly if you have a weekly rent agreement.

What to do if you have a problem with payment

Your rent is the most important payment you need to make and is a priority above other bills or debts.
If you are having problems paying your rent, the most important thing to do is to let us know as soon as possible. You can contact us by:

For additional support:

  • Visit as their benefit checker may be of use if you can’t pay because your circumstances have changed (you may be entitled to additional benefit).
  • Visit Citizens Advice
  • Speak to your local authority

What happens if you don’t pay your rent?

Failure to pay your rent will result in us taking legal action and you could lose your home. If you get into financial difficulties and cannot pay your rent, please contact us immediately so that we can discuss the situation with you and offer advice on your options.
If you fall into arrears we will:

  • contact you to arrange for your payments to be brought up to date.
  • issue a ‘Notice Of Seeking Possession Of Your Property’ (if you continue to fail to make payments after our initial contact with you).

Further details can be found in our Income Management Policy

How we set your rent

For details on how we set your rent visit our dedicated webpage.