Paying your rent

Paying your rent is the most important payment you need to make.

To see how we set your rent, visit our dedicated page.

How to pay

The quickest and easiest way to pay is by logging into MyHome - the new way to manage your Stonewater account.

With MyHome, you can make a secure online payment wherever and whenever it's most convenient for you. You can also set up a Direct Debit to save you having to remember each time your rent is due.

MyHome also gives you access to lots of other services all in one place, such as viewing your account details and reporting repairs. Registering is simple, so if you haven't signed up yet, why not do so here.

Other ways to pay:

  • By Direct Debit from your bank You can also set up a Direct Debit by calling us on 01202 319119 with your bank details (sort code and account number).
  • Allpay – paying online is quick, convenient and secure. You will need your payment reference number. Call us on 01202 319119 if you are not sure what your reference number is.
  • By using the Allpay app – if you own an Apple, Windows or Android smartphone you can now download the Allpay app. It’s free and allows you to pay at anytime and anywhere.
  • By text (Allpay)– register your details here. You will need your payment reference number.
  • By phone (Allpay) on 0330 041 6497 – this is an automated 24-hour service. You will need your payment reference number.
  • By payment card at a Post Office or PayPoint outlet
  • Via a Credit Union

When to pay

Depending on your tenancy agreement your rent will be due either:

  • Weekly (to be paid one week in advance at all times)*
  • Monthly (to be paid one month in advance at all times)

*You may choose to pay weekly, every two weeks or even monthly if you have a weekly rent agreement.

What to do if you have a problem with payment

Your rent is the most important payment you need to make and is a priority above other bills or debts. If you are having problems paying your rent, the most important thing to do is to let us know as soon as possible.

You can contact us by:

If you need additional support:

  • Visit Turn2us.org as their benefit checker may be of use if you can’t pay because your circumstances have changed (you may be entitled to additional benefit).
  • Visit Citizens Advice
  • Speak to your local authority

What happens if you don't pay your rent

If you get into financial difficulties and cannot pay your rent, we will do our best to support you. However, if you continue to fail to pay your rent or meet any agreed payment plans, we will have no choice but to take legal action and you could lose your home.

If you get into financial difficulties and cannot pay your rent, please contact us immediately so that we can discuss the situation with you and offer advice on your options.

If you fall into arrears we will:

  • Contact you to arrange for your payments to be brought up to date
  • Issue a ‘Notice Of Seeking Possession Of Your Property’ (if you continue to fail to make payments after our initial contact with you)

Further details can be found in our Income Management Policy.