A service charge is the amount you pay (if applicable) for the delivery of services in communal areas.
This may include things like cleaning, lighting, secure door entry, grounds maintenance, and the cost of managing these. For some customers, it might also include things like heating the inside of your home if you do not have an individual supply.
The amount charged depends on the services provided to your home and wider scheme.
Watch our video below which explains how service charges work.
Check out our guide to rent and service charges to see how we calculate these charges, how you can get help if you need it, and to read FAQs.
(To watch the videos below, please click the green cookies icon at the bottom of the page and make sure 'functional cookies' are enabled).
Guide to service charges for leaseholders
If you are a leaseholder, this information will give you a general idea of service charges for your home.Download583.51 KB
Guide to service charges for tenants
If you rent your home, this information will give you a general idea of service charges for your home.Download595.38 KB
Guide to estate charges for freeholders
If you are a freeholder, this information will give you a general idea of estate charges.Download577.43 KB