How we set your rent
Rent is the money that you pay to us for the cost of providing, managing, maintaining and improving your home.
Your service charge
Some of our customers pay a service charge in addition to the rent they pay. Your tenancy agreement will state if this applies to you. A service charge is a payment towards the costs of services for the scheme or property where you live. Typical charges may include the cleaning, lighting and grounds maintenance of communal areas.
Your support payment
This is only applicable to those tenants who receive a support service that is based on their individual needs.
How we set the rent for your home
Rents for housing associations are set by government legislation, including increases. The amount of increase is set by The Regulator of Social Housing, using the Consumer Price Index (CPI), a figure used to measure inflation. The previous September’s CPI is used to calculate rent increases in April each year. In September 2021, CPI was 3.1%. Therefore your rent this year will increase by 4.1% (3.1% + 1%).
For more information about how rents are calculated, please read our guide to rent and service charges.
How we set other charges, such as service charges or support charges
All other charges are based on how much we know or estimate it will reasonably cost to run services at your property, and/or if in receipt of, the support service tailored to meet your individual needs.
What do I do if I think the rent or any other charges are wrong?
If you think we have made an error in our calculations, please contact us. We will check your charges and put it right if we have made a mistake.