How we set your rent
Rent is the money that you pay to us for the cost of providing, managing, maintaining and improving your home.
Your service charge
Some of our customers pay a service charge in addition to the rent they pay. Your tenancy agreement will state if this applies to you. A service charge is a payment towards the costs of services for the scheme or property where you live. Typical charges may include the cleaning, lighting and grounds maintenance of communal areas.
Your support payment
This is only applicable to those tenants who receive a support service that is based on their individual needs.
How we set the rent for your home
The Government sets out how we have to calculate our rent. This is to ensure that rents for all social landlords are worked out in the same way.
A social housing rent is based on the size, value and the average income of people living in the area.
Affordable rents are based on the open market rent levels in the area discounted by 20%.
How we set other charges, such as service charges or support charges
All other charges are based on how much we know or estimate it will reasonably cost to run services at your property, and/or if in receipt of, the support service tailored to meet your individual needs.
Rent Review 2021-22
The Government regulates all social housing providers, and agrees what rent can be charged. From 2016 until 2019, rents decreased every year over a four-year period, although the cost to Stonewater of delivering services continued to rise.
From April 2020, the Government has given authority for rents to increase again. Therefore, you will have seen a small increase in your rent last year that was in line with Government policy and will again this year. This allows us to further invest in your home and our services.
Please click here for answers to frequently asked questions about the annual rent review.
What do I do if I think the rent or any other charges are wrong?
If you think we have made an error in our calculations, please contact us. We will check your charges and put it right if we have made a mistake.