What you'll do
When you become part of the Panel, you’ll look at complaints, customer feedback, and performance information, and share your perspective on how we can improve. It’s a great chance to make positive changes based on real customer experiences.
As part of the Panel, you’ll:
- Join quarterly meetings, plus reading and research, and help review our documents and policies
- Look at real complaints cases to see how they were handled and if the responses were fair and effective
- Spot opportunities to do things differently to help improve processes, services, communications, and overall customer experience
- Work with us to deliver an excellent complaints service that focuses on what matters most to customers
- Team up with like-minded customers to help us stay open, honest, and accountable so we shape services that truly meet our customers' needs
What you’ll get
- Learn how the system works - You’ll get to know more about the Regulator of Social Housing, Housing Ombudsman, the complaints process, and the standards social housing providers must meet.
- Build your teamwork and communications skills - You’ll work closely with other Panel members to solve problems, come up with ideas, and action plans for improvements.
- Boost your data and analytical skills - We’ll give you access to evidence and data so you can spot trends and make clear evidence-based recommendations.
Apply today and help us learn from complaints
You don’t need any specific experience, just a willingness to listen, get involved, and share your perspective. We’ll provide support, training, and any equipment you may need to get started.
“It’s great to be part of a panel which helps Stonewater see things from a customer’s point of view. Everyone is so welcoming and friendly, and our thoughts and ideas help to improve things for all customers.”
Pat, Customer Complaints Learning Panel
