Rosie Norman: Voids & Allocations Team Leader

Rosie was shortlisted in the Young Achiever of the Year category in the 2019 Women in Housing Awards.

Tell us about your journey at Stonewater


I chose to work in the Housing sector because I had grown up in Social Housing and when I looked to fly the nest I realised how many people were not able to find affordable housing. I wanted to give something back and help those who needed it! I instantly fell for the industry. It gave me everything I wanted in a job including change and challenge. I joined Stonewater in November 2017 as a Voids and Allocations Officer and after 6 months I applied for the Role of Voids and Allocations Team Leader and was successful. I have had support and guidance from all levels of management thought my time here. I have been sent on a wide range of management workshops which has really helped handle some difficult situations.

Tell us about your role and why it's important to you

My role has evolved over the last year. I now oversee all ‘void’ matters. I ensure the team raise void orders in a timely manner and regularly contact our contractors to ensure the property is at the best possible standard for our new customers. We have reduced our void turnaround time from 70 days to 40, a huge achievement. We still face challenges, we have recently centralised and are still working through the changes and are finding new ways of working as we go. None of the changes or achievements the team has been through would have been possible without Nicola Mason and Holly Edwards.

How did it feel to be shortlisted for a Women in Housing Award?

It came to as a complete shock to me! I was completely over the moon about being nominated.

Where do you see your role in the future?

In the future, I want to continue to work for an industry I love. I see myself wanting take the next steps within management in the future and help shape the way Stonewater manage their empty homes.