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Our policies

These policies apply to customers whose homes are owned and managed by Stonewater.

Managed Relationship Policy

31 July 2026

Read our Managed Relationship Policy

Neighbourhood Management Policy

31 July 2026

Read our Neighbourhood Management Policy

Customer Domestic Abuse Policy

27 May 2026

Read our Customer Domestic Abuse Policy

Customer Recharge Policy

02 April 2026

Read our Customer Recharge Policy

Rent Setting and Review Policy

19 March 2026

Read our Rent Setting and Review Policy

Metering and Billing Policy

16 September 2025

Read our Metering and Billing Policy

Safeguarding Adults Policy

29 August 2025

Read our Safeguarding Adults Policy

Safeguarding Children Policy

29 August 2025

Read our Safeguarding Children Policy

Tenancy Changes Policy

27 June 2025

Read our Tenancy Changes Policy

Tenure Policy

27 June 2025

Read our Tenure Policy

Accessing Your Property Policy

14 May 2025

Read our Accessing Your Property Policy

Adaptations Policy

27 February 2025

Read our Adaptations Policy

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