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Our policies

These policies apply to customers whose homes are owned and managed by Stonewater.

Access to housing policy

26 January 2026

Read our access to housing policy

Complaints, Compliments and Comments Policy

30 July 2025

Read our Complaints, Compliments and Comments Policy

Accessing Your Property Policy

14 May 2025

Read our Accessing Your Property Policy

Adaptations Policy

27 February 2025

Read our Adaptations Policy

Compensation Policy

25 July 2024

Read our Compensation Policy

Anti-Social Behaviour Policy

09 January 2024

Read our Anti-Social Behaviour Policy

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