The Federations' four-point action and charter

The proposed Actions

  • A new requirement in the National Housing Federation Code of Governance for boards to be accountable to their tenants and residents.
  • A new Together with Tenants Charter setting out what tenants and residents can expect from their housing association landlord.
  • Tenant and resident oversight and scrutiny of the charter, with a report on how their landlord is doing against the charter commitments.
  • A closer link with regulation

The Proposed Charter

  • Every tenant and resident has the right to be treated with respect.
  • Every tenant and resident has the right to a decent, safe home and quality service.
  • Every tenant and resident has the right to be listened to and have their view heard on decisions that affect their community, home and the services they receive.
  • Every tenant and resident has the right to know how the organisation is run, how decisions are made, and how they can get involved
  • Collectively, tenants and residents have the right to influence decisions that affect their community, home and the services they receive.
  • Every tenant and resident will have simple, clear and accessible routes for raising issues, making complaints and seeking redress
  • Every tenant and resident will receive support and advice when things go wrong or their expectations aren't met.
  • Every tenant and resident will have access to the information they need to make informed decisions and hold their landlord to account.