MyHome essential maintenance

MyHome will be temporarily unavailable from 11pm today (Wednesday 2 July) until 4am tomorrow (Thursday 3 July) while we carry out essential maintenance.

We’re sorry for any inconvenience this may cause.

To report an urgent repair, please call us on 01202 319119.

To make a payment, visit our paying rent page to see the different ways you can pay.

For everything else, please email customers@stonewater.org and we'll get back to you as soon as we can.

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Together with Tenants

We’re committed to strengthening the relationship we have with our residents. That’s why we’ve signed up to the National Housing Federation’s ‘Together with Tenants’ campaign.

What is Together with Tenants?

We signed up as early adopters to the National Housing Federation’s (NHF) Together with Tenants campaign, which aims to strengthen the relationship between housing associations and their tenants and residents.

We want you to have a better experience when dealing with us and the ability to shape our services. The Together with Tenants approach will feed into the ways we are looking to improve your customer experience.

You can see our most recent self-assessment against Together with Tenants here.

The Together with Tenants four-point plan

The Federation has drafted a four-point action and charter which explains the changes that we and other housing associations are considering making with the aim of creating a stronger, more balanced relationship with tenants and residents.

The four actions are:

  1. A new requirement in the National Housing Federation Code of Governance for boards to be accountable to their tenants and residents.
  2. A new Together with Tenants Charter.
  3. Tenant and resident oversight and reporting of progress against the Charter.
  4. Giving tenants and residents a stronger collective voice with the regulator.

You can read the full details here.

Meet the advisory panel 

If you want to read more about how the campaign works you can visit the National Housing Federation’s dedicated page or read the FAQs below.

You can also get to know the advisory panel.

Together with Tenants FAQs

Find answers to your questions about the Together with Tenants campaign and what it means for you, from the National Housing Federation.

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