Stonewater appoints four new customers to its national Scrutiny Panel

Following a successful recruitment drive, social housing provider Stonewater has made four new customer appointments to its national Scrutiny Panel - a residents’ group which helps shape and improve the organisation’s housing services.

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Joining Stonewater’s existing volunteer panel of tenants and leaseholders are Simon Spoor representing Stonewater’s East & North region; Trevor Unitt for West region and John Allen and Shadia Sheta-Hamadache for the South.

Working as part of a team, the four new members will be undertaking several performance reviews of Stonewater’s customer services this year and making recommendations for their continuous improvement. The first of these, which starts this month, will look at how well the organisation is involving customers in its decision-making processes and shaping of its housing services.

“Customer involvement and influence are absolutely vital to Stonewater’s success and our ability to continuously improve our customer services and deliver real value for money and benefits,” says Michelle Hocknull, Customer Involvement and Scrutiny Manager. “We’re delighted to welcome Simon, Trevor, John and Shadia to our Scrutiny Panel. Their in-depth knowledge and understanding of our frontline housing services will be a great asset to our team and we’re all looking forward to working with them.”

Stonewater currently owns and manages 31,500 homes in England ranging from affordable properties for general rent, shared ownership and sale, to retirement and supported living schemes, Foyers and women’s refuges.