Stonewater appoints digital partner for ambitious transformation programme

Leading social housing provider Stonewater has appointed website and software development agency Hallnet, to deliver a fully integrated, digital self-serve platform for its customers, using Hallnet’s Active Housing system.

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The appointment represents a key milestone in Stonewater’s digital investment to enhance customer experience, offer better connectivity and access, and enable residents to engage with services at a time and place to suit them.

The programme will also enable Stonewater to deliver enhanced services more efficiently, supporting reinvestment in their vision of ‘Everyone having the opportunity to have a place that they can call home’.

Karen Stephens, Director of Change, Innovation and Performance at Stonewater, says: “Hallnet’s expertise in creating bespoke digital experiences matches our commitment to engage meaningfully with our customers and provide services that customers trust.

“We are extremely impressed with the projects Hallnet have implemented in the housing sector and we are delighted that they will be working with us to create great digital services for our customers.”

Stephen Hall, Technical Director at Hallnet / Active Housing, says: “We are delighted to be working with such a forward-thinking housing provider as Stonewater, whose customer-centric ethos aligns with our own values.

As specialists in self-service and customer experience, we look forward to delivering an integrated digital platform that enables Stonewater’s customers to do more online and significantly enhances their overall experience.”