Getting in touch this weekend (7 December)

We are anticipating our out of hours emergency service to be very busy this weekend.  

If you need to report a repair to us, including a problem with your gas heating system, we encourage you to use MyHome or get in touch through our email form.

If you need to call us about an immediate risk to you and your home, please call 01202 319119 and press 1 to speak to our emergency helpline. 

Thank you for your patience.

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Date published: 08 January 2021

Nicola, Lettings Team Leader at Stonewater for the last four years, describes how myOwnHome has been the step-up onto the property ladder she needed. 

My husband Nigel and I moved to Portugal in 2002 – for his work. We lived there for over eight years and ended up renting a house. Our focus was on the children and the income we had went towards bringing up a family rather than investing in property.

It was great while the kids were young, but we wanted to return to the UK to be near family and send the children to school here. We came back to England in 2011 with little money and no home. 

We rented a house privately for nine-and-a-half years in Stoke Gifford, Bristol. My parents and sister live in the area, but property prices are very expensive and, with three teenage children, there was no scope for saving to buy a house.

As the children have grown up we have managed to save a bit. But I’m 50 now so, being the age we are, we are limited on the kind of mortgage we can have and how much we can borrow - which went against us as far as buying was concerned.

As soon as I heard about the myOwnHome scheme at Stonewater, I realised it was the perfect opportunity for us. We had spent over £100,000 on rent over the last decade, so we were keen to be out of that situation and have our own place at last.

The Shared Ownership scheme was launched to help colleagues like myself overcome barriers preventing us from owning our own home. It works by giving eligible employees the opportunity to choose a property available on the open market, which Stonewater buys on their behalf. They can then buy a share (between 25% and 75%) of their home, depending on what they can afford, and pay discounted rent on the rest.

Through the scheme, we have bought a share of a house and it really feels like it is our own home.

Our rented house had three bedrooms, so we had to use the dining room as a fourth bedroom, which of course meant there was limited living space. It also had a very small kitchen and lounge/diner.

The house we have now bought is a three-bedroom detached, bigger than the one we were renting, so family life is so much easier. It’s lovely and roomy, designed well with a conservatory and a small garden lodge which is now our eldest son’s bedroom. That’s worked well because now he has his own space, his ‘man cave’, until he is ready to move out himself.

We all love it here. It’s the kind of house the kids can bring their friends back to. My daughter calls it ‘a party house’ because there’s so much more room to entertain.

I think myOwnHome is amazing, particularly for young people and older people like me, who would struggle to get onto the property ladder otherwise. We would never have been able to buy this house without the scheme. The beauty is that you can buy off the open market, rather than just purchasing a new build property. It is brilliant – a huge, life-changing company perk which means so much to so many people.

When we were house hunting, we were looking online constantly to find somewhere suitable. It was in the middle of lockdown, so we ended up only viewing this place in the end. They had lots of viewings lined-up but someone cancelled, so we had the chance to see it. We knew it would be snapped up, so we just went for it .

I found the whole process of buying this house through the scheme very easy. We viewed the house in July and moved here in November. It’s so lovely to be settled in and we’re looking forward to our first family Christmas here.