About our Scrutiny Panel
Our Scrutiny Panel is made up of customers who volunteer their time to help us shape our services by reviewing what we do to make sure we’re focusing on what really matters to the people who live in our homes.
They come up with recommendations on how we can improve by:
- Talking to customers through workshops and focus groups
- Looking at surveys, data, and customer feedback
- Working with Stonewater colleagues to find out more about their services
All reviews are published on our website. Recommendations are approved by our Board and put into an action plan so we can make sure we’re doing them.
If you’d like to join our scrutiny panel, you can find out how on this page.
Scrutiny Panel annual report
It’s been a busy year for the Scrutiny Panel at Stonewater. See what the group have been up to, and what they have planned for the next 12 months.
Download1.09 MBScrutiny reviews
Read the most recent reviews from the Scrutiny Panel.
- Right first time Download271.21 KB
- Mental health support Download189.13 KB
- Customer engagement Download289.37 KB
- Grounds maintenance Download188.00 KB
- Responsive repairs Download338.74 KB
- Responsive repairs communication Download286.49 KB
- Anti-social behaviour: Noise nuisance Download298.43 KB
- Anti-social behaviour: Shaping expectations Download314.42 KB
- Service charge communications Download153.35 KB
- Contact and communications Download338.80 KB
- Damp and mould: Reasonable adjustments Download290.47 KB
- Somerset pilot Download290.06 KB
Meet the Scrutiny Panel
Trevor
Chair of Scrutiny
I became part of the Scrutiny Panel to make a difference to Stonewater and their customers; by bringing all my life skills to the panel, I can have an impact, however small.
Pat
I love being with the scrutiny team as we work together to make social housing as good as it can be - to help customers enjoy their homes and staff enjoy their work.
Satish
I’m involved in scrutiny as I enjoy reviewing services and making a difference to all Stonewater customers.
Clayton
I joined the Scrutiny Panel so I can try and help to make a difference for all Stonewater customers.
Viv
My reason for wanting to be a part of scrutiny is to work with Stonewater to shape a better future in social and affordable housing services for customers.
Fiona
Being a member of the Scrutiny Panel means I can contribute to improving systems and services that will benefit both tenants and Stonewater.
Join our Scrutiny Panel
Visit this page to find out more about what you’d do as a member of the panel and how you can join.
Find out how you can join the panel
