Stonewater Scrutiny Panel

Would you like to get involved and influence our services?  We encourage customers to work with us and contribute fresh ideas to help shape the services we deliver by carrying out reviews.

A review involves taking an in-depth look at a service and making recommendations for a change or improvement based on your findings. Working as part of a panel to conduct these reviews, with each taking around three months to complete, your involvement would benefit other customers.

We value honest and constructive feedback and being a member of our Scrutiny Panel gives you the opportunity to do just that. We don't expect you to do it all on your own, you will have support from our Involvement team as well as other customers who sit on the panel.

To find out more about how the Scrutiny Panel works with Stonewater to improve services for all customers read our Terms of Reference.

Our reviews

The Scrutiny Panel conducts in-depth reviews of Stonewater's services to make sure they are designed with the customer in mind. The most recent reviews have been about anti-social behaviour (ASB) noise nuisance and responsive repairs.

You can read the reviews below. 

Scrutiny Panel reviews

ASB noise nuisance

Download

Responsive repairs

Download

Who currently sits on the Scrutiny Panel?

  • Gareth Morgan (Chair)
  • Lee Anne McCaw
  • Loretta Cummerson
  • Steve Bladen
  • Francis Wait
  • John Allen 
  • Satish Barot
  • Dawn Welding

 

Speak to us about scrutiny

If you’re interested in finding out more about the work of the Scrutiny Panel, would like to get involved, or just want to talk to us about anything scrutiny related, please contact us on customer.engagement@stonewater.org