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Scrutiny Panel

Would you like to get involved and influence our services? Read on to learn about our customer Scrutiny Panel.

What is Scrutiny Panel?

Our customer Scrutiny Panel conducts reviews of our services to make sure they are designed with the customer in mind.

A review involves taking an in-depth look at a service and making recommendations based on your findings. Each review takes around three months to complete. We don't expect you to do it all on your own – you will have support from our Engagement team as well as the other customers who sit on the Scrutiny Panel.

These reviews help to make genuine improvements that benefit all Stonewater customers. To find out more about how the Scrutiny Panel works with us to improve services for all customers read our Terms of Reference.

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Scrutiny Panel annual report

It’s been a busy year for the Scrutiny Panel at Stonewater. See what the group have been up to, and what they have planned for the next 12 months.

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Scrutiny reviews

Read the most recent reviews from the Scrutiny Panel.

Meet our Scrutiny Panel

Gareth - Chair of Scrutiny

I got involved in scrutiny to help shape services on behalf of myself and the wider community.

 Gareth, Chair of Stonewater Customer Scrutiny Panel

Dan - Vice-Chair of Scrutiny

Over the years I had made a lot of complaints and wasn’t seeing any improvements in the service I was receiving. I decided to get involved with the Scrutiny Panel to bring about positive changes to improve the service for myself, my neighbours, and all Stonewater customers. 

 Dan, Vice Chair of Stonewater Customer Scrutiny Panel

Pat

I love being with the scrutiny team as we work together to make social housing as good as it can be - to help customers enjoy their homes and staff enjoy their work.

 Pat, Stonewater Customer Scrutiny Panel

Satish

I’m involved in scrutiny as I enjoy reviewing services and making a difference to all Stonewater customers.

 Satish Stonewater Customer Scrutiny Panel

Trevor

I became part of the Scrutiny Panel to make a difference to Stonewater and their customers; by bringing all my life skills to the panel, I can have an impact, however small.

 Trevor Stonewater Customer Scrutiny Panel

Bernie

I wanted to get involved in Scrutiny Panel because I’ve lived in my home for over 20 years and have seen how things have changed. Some for the better and some not. I feel it’s good to get involved as we are a Stonewater community regardless of where we live and trying to make things a little better for all.

 Bernie Stonewater Customer Scrutiny Panel

Clayton

I joined the Scrutiny Panel so I can try and help to make a difference for all Stonewater customers. 

 Clayton, Stonewater Customer Scrutiny Panel

Viv

My reason for wanting to be a part of scrutiny is to work with Stonewater to shape a better future in social and affordable housing services for customers.

 Viv Stonewater Customer Scrutiny Panel

Shaniece

I joined the Scrutiny Panel because as a current Stonewater resident, which I have been since March 2020, I wanted to make a difference for all Stonewater customers and give some feedback on how Stonewater can improve on some aspects that have been negative in the past.

  

Fiona

Being a member of the Scrutiny Panel means I can contribute to improving systems and services that will benefit both tenants and Stonewater.

  

Join our Scrutiny Panel

If you’re interested in joining our Scrutiny Panel, or if you want to talk to us about the work our scrutiny panel does, please contact us on customer.engagement@stonewater.org

"It’s been good meeting with other residents to hear their voices and diverse opinions, and make changes for the better."

Dan, Scrutiny Panel member