More connected, because it matters

Your feedback helps us to continually shape the services we provide. It helps us understand what matters to you and guides us to improve the way we work.

We’ve just launched a new Customer Strategy, which sets out how we’ll become a more connected organisation over the coming years - connected to you, to your communities, and to the colleagues and services that support you.

Being seen

One of the strongest messages you’ve shared with us is that you want to see more of us in your community.

As part of our strategy, we’re committed to spending more time in your neighbourhoods, so we can better understand your experiences and offer more tailored, local support when it matters.

What does this mean for me? 

Over the next few months, you’ll see more of us.

You’ll see our colleagues out and about, getting to know you and your neighbours better and working with you to build communities you’re proud to live within.

Each area will have a dedicated Housing Officer, who will be there to help when you need it. We’ll share more about who they are and how they can help you over the coming weeks.

While we’re making these changes, including recruiting lots of new roles right across the country, please bear with us. We know you’ll feel and see the benefits soon.

There’s nothing you need to do – just watch this space. Over the next few months, we’ll share more about these changes and what they mean for you.

Thank you for helping us improve.