Scrutiny Panel
Learn about our customer Scrutiny Panel and meet the team.
About the Scrutiny Panel
The Scrutiny Panel is a group of Stonewater customers who volunteer their time to take a closer look at how our services are working. They partner with Stonewater to make sure we’re focusing on what really matters to you and your community.
Panel members review each service area to understand what’s working well and where things could be better. They do this by:
- Meeting online with colleagues to understand how the service operates
- Exploring performance data, policies, customer feedback and processes to build a full picture
- Creating clear, evidence-based recommendations that Stonewater commits to responding to and acting on.
By joining the Panel, you'll:
- Get access to training
- Connect with customers, colleagues, senior leaders and our Board
- Develop your skills including teamwork, research and communication
All completed Scrutiny reviews are published below, so you can explore the topics the Panel has focused on and the changes their work has helped drive.
Scrutiny Panel annual report
It’s been a busy year for the Scrutiny Panel at Stonewater. See what the group have been up to, and what they have planned for the next 12 months.
Download1.09 MBScrutiny reviews
Read the most recent reviews from the Scrutiny Panel.
- Right first time Download Our customer Scrutiny Panel review on getting customer enquiries right first time and how we measure that., pdf, 271.21 KB
- Mental health support Download Scrutiny Report Mental Health Support Review, pdf, 189.13 KB
- Customer engagement Download Scrutiny Report Engagement Review Customer Website Summary, pdf, 289.37 KB
- Grounds maintenance Download Scrutiny Grounds Maintenance 02 2025, pdf, 188.00 KB
- Responsive repairs Download 160823 Scrutiny Review Responsive Repairs, pdf, 338.74 KB
- Responsive repairs communication Download Scrutiny Repairs Communications, pdf, 286.49 KB
- Anti-social behaviour: Noise nuisance Download 160823 Scrutiny Review Asb, pdf, 298.43 KB
- Anti-social behaviour: Shaping expectations Download 120924 Scrutiny Review Antisocial Behaviour Mar Jun 2023, pdf, 314.42 KB
- Service charge communications Download Summary Service Charges 23, pdf, 153.35 KB
- Contact and communications Download Scrutiny Contact And Communication 04 082022, pdf, 338.80 KB
- Damp and mould: Reasonable adjustments Download Scrutiny Report Dmc Summary 0924, pdf, 290.47 KB
- Somerset pilot Download Scrutiny Report Somerset Pilot Customer Website Summary, pdf, 290.06 KB (opens in new window)
Meet the Scrutiny Panel
Trevor
Chair of Scrutiny
I became part of the Scrutiny Panel to make a difference to Stonewater and their customers; by bringing all my life skills to the panel, I can have an impact, however small.
Pat
I love being with the scrutiny team as we work together to make social housing as good as it can be - to help customers enjoy their homes and staff enjoy their work.
Satish
I’m involved in scrutiny as I enjoy reviewing services and making a difference to all Stonewater customers.
Clayton
I joined the Scrutiny Panel so I can try and help to make a difference for all Stonewater customers.
Viv
My reason for wanting to be a part of scrutiny is to work with Stonewater to shape a better future in social and affordable housing services for customers.
Fiona
Being a member of the Scrutiny Panel means I can contribute to improving systems and services that will benefit both tenants and Stonewater.
Apply to join the Scrutiny Panel
If you’re interested in joining the Scrutiny Panel, you can apply by visiting our careers website.
Apply to join the Panel
