Mystery shoppers are Stonewater customers who test real scenarios, like reporting a repair or asking for advice, to help us understand what’s working well. As a shopper, you’re given a clear brief and set of criteria, so every shop is fair and consistent. For instance, you might be asked to:
- Request a repair
- Ask about a policy
- Test how accessible information is
You’ll receive support and guidance from the Engagement Team on how to complete a shop. Your feedback as a mystery shopper helps give Stonewater a clear picture on how services work and feel from a customer's view.
How to apply
If you're interested in becoming a mystery shopper, you can apply by visiting our careers website.
Visit our careers website
