These policies apply to customers whose homes are owned and managed by Stonewater. If your home is owned by Legal & General Affordable Homes but managed by Stonewater, you can read the policies which apply to you here.
If you’re not sure if your home is owned by Legal & General Affordable Homes, please contact us.
To view these please download a copy from the links below. If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users.
**Please note that some of our processes that underpin our policies may have changed temporarily as as a result of the coronavirus pandemic - visit our dedicated pages for more information**
Access to Housing PolicyDownload
Aids and Adaptations PolicyDownload
Mutual Exchange PolicyDownload
Tenancy Changes PolicyDownload
Electric Vehicle Charger PolicyDownload
Domestic Abuse PolicyDownload
Unacceptable Customer Conduct PolicyDownload
Anti-Social Behaviour PolicyDownload
Safeguarding Adults at Risk PolicyDownload
Vulnerable Customers PolicyDownload
Customer Voice PolicyDownload
Equality and Diversity PolicyDownload
Social Media PolicyDownload
Complaints, Compliments and Comments PolicyDownload