Policies

This section of our website sets out our policies in some important areas together with the service standards you can expect from us.

To view these please download a copy from the links below:

Customer contact standards

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Access to Housing Policy

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Tenure policy

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Tenancy management policy

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Succession policy

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Income management policy

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Former customers debt policy

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Service charges policy

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Compliments, comments and complaints policy

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Domestic abuse policy

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Hate crime policy

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ASB policy

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Safeguarding - Adults at risk policy

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Vulnerable residents policy

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Customer Engagement Consultation policy

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Equality and Diversity policy

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Whistleblowing policy

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