Policies

These policies apply to customers whose homes are owned and managed by Stonewater. If your home is owned by Legal & General Affordable Homes but managed by Stonewater, you can read the policies which apply to you here.

If you’re not sure if your home is owned by Legal & General Affordable Homes, please contact us.

To view these please download a copy from the links below. If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users.

**Please note that some of our processes that underpin our policies may have changed temporarily as as a result of the coronavirus pandemic - visit our dedicated pages for more information**

Access to Housing Policy

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Aids and Adaptations Policy

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Damp, Mould and Condensation Policy

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Decant Policy

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Mutual Exchange Policy

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Tenancy Changes Policy

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Tenure Policy

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Pet Policy

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Electric Vehicle Charger Policy

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Income Management Policy

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Service Charges Policy

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Domestic Abuse Policy

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Unacceptable Customer Conduct Policy

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Anti-Social Behaviour Policy

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Safeguarding Adults at Risk Policy

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Vulnerable Customers Policy

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Customer Voice Policy

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Compensation policy

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Equality and Diversity Policy

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Social Media Policy

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Complaints, Compliments and Comments Policy

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