Policies

This section of our website sets out our policies in some important areas together with the service standards you can expect from us.

To view these please download a copy from the links below. If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users.

**Please note that some of our processes that underpin our policies may have changed temporarily as as a result of the coronavirus pandemic - visit our dedicated pages for more information**

Access to Housing Policy

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Aids and Adaptations Policy

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Decant Policy

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Mutual Exchange Policy

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Tenancy Changes Policy

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Tenure Policy

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Pet Policy

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Income Management Policy

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Service Charges Policy

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Domestic Abuse Policy

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Unacceptable Customer Conduct Policy

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Anti-Social Behaviour Policy

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Safeguarding Adults at Risk Policy

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Vulnerable Customers Policy

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Customer Voice Policy

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Reward Policy

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Compensation policy

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Equality and Diversity Policy

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Social Media Policy

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Complaints, Compliments and Comments Policy

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