These policies apply to customers whose homes are owned and managed by Stonewater. If your home is owned by Legal & General Affordable Homes but managed by Stonewater, you can read the policies which apply to you here.
If you’re not sure if your home is owned by Legal & General Affordable Homes, please contact us.
To view these please download a copy from the links below. If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users.
**Please note that some of our processes that underpin our policies may have changed temporarily as as a result of the coronavirus pandemic - visit our dedicated pages for more information**
Access to Housing PolicyDownload
Aids and Adaptations PolicyDownload
Damp, Mould and Condensation PolicyDownload
Mutual Exchange PolicyDownload
Tenancy Changes PolicyDownload
Electric Vehicle Charger PolicyDownload
Domestic Abuse PolicyDownload
Unacceptable Customer Conduct PolicyDownload
Anti-Social Behaviour PolicyDownload
Safeguarding Adults at Risk PolicyDownload
Vulnerable Customers PolicyDownload
Customer Voice PolicyDownload
Equality and Diversity PolicyDownload
Social Media PolicyDownload
Complaints, Compliments and Comments PolicyDownload