Policies

This section of our website sets out our policies in some important areas together with the service standards you can expect from us.

To view these please download a copy from the links below:

Access to Housing Policy

Download

Access to Housing Policy - Appendix One

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Tenure Policy

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Succession Policy

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Mutual exchange policy

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Tenancy changes policy

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Income Management Policy

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Service Charges Policy

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Compliments, Comments & Complaints Policy

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Compliments, Comments & Complaints leaflet - updated October 2018

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Domestic Abuse Policy

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Hate Crime Policy

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Anti Social Behaviour Policy

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Safeguarding Adults at Risk Policy

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Reward Policy

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Vulnerable Residents Policy

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Customer Engagement Consultation Policy

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Equality and Diversity Policy

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