Policies
These policies apply to customers whose homes are owned and managed by Stonewater. If your home is owned by Legal & General Affordable Homes but managed by Stonewater, you can read the policies which apply to you here.
If you’re not sure if your home is owned by Legal & General Affordable Homes, please contact us.
To view these please download a copy from the links below. If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users.
**Please note that some of our processes that underpin our policies may have changed temporarily as as a result of the coronavirus pandemic - visit our dedicated pages for more information**
Access to Housing Policy
DownloadAids and Adaptations Policy
DownloadDamp, Mould and Condensation Policy
DownloadDecant Policy
DownloadMutual Exchange Policy
DownloadTenancy Changes Policy
DownloadTenure Policy
DownloadPet Policy
DownloadElectric Vehicle Charger Policy
DownloadDomestic Abuse Policy
DownloadUnacceptable Customer Conduct Policy
DownloadAnti-Social Behaviour Policy
DownloadSafeguarding Adults at Risk Policy
DownloadVulnerable Customers Policy
DownloadCustomer Voice Policy
DownloadCompensation policy
DownloadEquality and Diversity Policy
DownloadSocial Media Policy
DownloadComplaints, Compliments and Comments Policy
Download