Policies
These policies apply to customers whose homes are owned and managed by Stonewater.
Click the download buttons below to view our policies.
Any policies referenced that are not available on our website are intended for internal use only. These may be available upon request.
If you have difficulties reading these documents, please contact us.
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Read our policies
- Access to Housing Policy Download Access To Housing Policy, pdf, 220.03 KB
- Accessing Your Property Policy Download Accessing Your Property Policy, pdf, 135.72 KB
- Adaptations Policy Download Adaptations Policy, pdf, 159.81 KB
- Anti-Social Behaviour Policy Download Anti Social Behaviour Policy, pdf, 249.91 KB
- Compensation Policy Download Compensation Policy, pdf, 154.99 KB
- Complaints, Compliments and Comments Policy Download Complaints, Compliments And Comments Policy, pdf, 173.01 KB
- Customer Recharge Policy Download Customer Recharge Policy, pdf, 164.63 KB
- Customer Voice Policy Download Customer Voice Policy, pdf, 249.60 KB
- Damp, Mould and Condensation Policy Download Damp, Mould And Condensation Policy, pdf, 197.81 KB
- Decant Policy Download Decant Policy, pdf, 165.88 KB
- Domestic Abuse Policy Download Domestic Abuse Policy (Customers), pdf, 158.51 KB
- Electric Vehicle Charging Policy Download Electric Vehicle Charger Policy, pdf, 117.77 KB
- Equality, Diversity and Inclusion Policy Download Equality, Diversity And Inclusion Policy, pdf, 150.17 KB
- Income Management Policy Download Income Management Policy, pdf, 160.14 KB
- Managed Relationships Policy Download Managed Relationship Policy, pdf, 143.71 KB
- Metering and Billing Policy Download Metering And Billing Policy, pdf, 131.89 KB
- Mutual Exchange Policy Download Mutual Exchange Policy, pdf, 163.28 KB
- Neighbourhood Management Policy Download Neighbourhood Management Policy, pdf, 166.22 KB
- Pest Management Policy Download Pest Management Policy, pdf, 160.02 KB
- Pet Policy Download Pet Policy, pdf, 140.50 KB
- Rent Setting and Review Policy Download Rent Setting and Review Policy, pdf, 255.21 KB
- Responsive Repairs Policy Download Responsive Repairs Policy, pdf, 131.89 KB
- Safeguarding Adults at Risk Policy Download Safeguarding Adults At Risk Policy, pdf, 230.01 KB
- Safeguarding Children Policy Download Safeguarding Children Policy, pdf, 261.14 KB
- Service Charge Setting and Review Policy Download Service Charge Setting and Review Policy, pdf, 183.04 KB
- Tenancy Changes Policy Download Tenancy Changes Policy, pdf, 191.71 KB
- Tenure Policy Download Tenure Policy, pdf, 147.03 KB
- Vulnerable Persons Policy Download Vulnerable Persons Policy, pdf, 179.15 KB
