Manage your home with MyHome

Find out more about our free MyHome service in our FAQs below.

What is MyHome and what does it do?

MyHome is Stonewater’s place to manage your home, whenever and wherever is most convenient for you. With MyHome, you can quickly and easily:

  • Report repairs
  • Make a payment or set up a direct debit
  • Check your account statement
  • View your service charges, if applicable
  • Update your details
  • Contact us

This safe and secure online service lets you manage your home in your own time, 24 hours a day, seven days a week.

New services will be added to MyHome in the future, bringing you the services and people you need, just one click away.

What services can I access through MyHome?

Currently in MyHome, you can quickly and securely:

  • Report a new repair for your home or a communal area and see your repairs history
  • Make a payment or set up a direct debit
  • Check your account statement or print it out yourself
  • Update your personal information and details of members of your household, which helps us keep in contact with you
  • View your service charges, if applicable
  • Check your gas servicing information
  • Send enquires to Stonewater
  • Let us know if you have a complaint or want to compliment us on the service you’ve received

How do I register for MyHome?

Registering for MyHome only takes a minute. All you need is your account reference number, name and date of birth.

Visit myhome.stonewater.org and click the blue 'Register' button to get started.

I don’t know my account reference number. Where can I find it?

If you don’t know your account reference number, you can find it on your annual rent or service charge statement.

Otherwise, you can email myhome@stonewater.org and a member of our team can get this information to you as quickly as possible.

Can I access MyHome on my mobile phone?

Yes, MyHome has been designed to be mobile friendly. This means you can use MyHome anywhere, anytime with your hand-held mobile devices such as smartphones or tablets, as well as with computers and laptops.

To access MyHome from your mobile phone, simply visit myhome.stonewater.org.

Is it safe to share my personal details through MyHome?

MyHome is built with your safety and security at its core, using specialist software that protects your data and manages your information safely. We are committed to ensuring that your information is protected.

What can I do if I’m having trouble registering on MyHome?

If you are having difficulty registering, please email the MyHome team at myhome@stonewater.org. A member of the team will get in touch as soon as possible.