Repairs

From Monday 19 July, Stonewater will continue to deliver repairs and maintenance services with the Covid measures we already have in place.

Repairs

This includes our contractors practising social distancing and wearing appropriate PPE when inside your home. We also ensure our contract partners have up to date risk assessments in place.

You can find out more about this in our short animation below.

The best way to report a repair is online via our customer self-service portal, MyHome. If you haven't done so already, setting up an account is quick and easy.

You can also view your account details, make payments and update your profile on MyHome – wherever and whenever suits you best.

Latest update – July 2021

The safety and wellbeing of our customers, colleagues and working partners has been our top priority throughout the pandemic.  For this reason, while infection rates remain high, we will continue with the Covid measures we already have in place for the time being, to keep everyone as safe as possible.

There is no major impact on our repairs service at this current time. However, due to the ongoing pandemic it will be inevitable that some of our non-emergency repairs will take longer than usual to complete.

Please be assured we are working closely with our partners to provide the best possible service during these challenging times and to offer more availability for appointments where we can. We will work with you to try and agree a reasonable timescale for your non-emergency repair when you report it to us.

If the issue is resolved before we attend to carry out the repair or the agreed appointment date is no longer convenient, please contact us as soon as possible so we can reschedule our contractors to help other customers.